Cross Country Couches Terms & Conditions:

Please take note of the following terms and conditions that apply:

1. General:

  • Cross Country Coaches herein referred to as CCC cannot be held responsible for any loss caused by theft, fire, damage, loss of luggage or any other cause whatsoever.
  • CCC cannot be held responsible should the vehicle be involved in an accident or breakdown which results in us not being able to fulfill in time schedule’s & bookings.
  • Should you have a complaint in respect of CCC, you should inform CCC within 7 days of the incident. CCC will unfortunately not consider any complaints after the 7-day expired
  • CCC will make every effort to keep to the timetable, but services may be affected by road, weather or other conditions beyond CCC control. CCC will therefore not accept liability for any costs incurred by passengers under such circumstances.
  • CCC makes every effort to ensure connections between its drop off points where appropriate. However, no liability can be accepted for loss or damage caused by any failure to make these conditions or those perceived to exist with other transport operators.
  • The Company reserves the right to refuse to undertake the conveyance of or the continued conveyance of any passenger(s).
  • CCC reserves the right to cancel any of its services for whatever reason without notice. Under no circumstances will any liability be accepted for losses incurred by pre-booked passengers.
  • All fares and schedules are subject to change without notice.

2. Cancellation Policy:

  • A 30% cancellation fee will be charged.
  • If a cancellation is not made 24 hours before departure, you will forfeit your payment.
  • If you are late or do not show for a trip – payment will be forfeited. Payments for a specific date, time and trip cannot be used later or another trip unless agreed to by CCC.

3. Departure Time:

  • Passengers are required to be at departure points 15 minutes before the time of departure.

4. Passengers’ Luggage:

  • Unless contracted to the contrary, and at the sole discretion of CCC, each fare-paying passenger is permitted to take (free of charge) and at own risk, one suit case not exceeding 80cm x 60cm x 30cm in size, of a total mass not exceeding 20kg. Extra luggage e.g. golf bag, body board, skateboard etc. is allowed only by prior arrangement with CCC.
  • CCC reserves the right to refuse the carriage of luggage which does not comply with these conditions.
  • Large items must be carried in the luggage compartment and loaded only by the passenger.
  • Unaccompanied luggage will NOT be carried.
  • CCC is NOT responsible whatsoever for loss or damage to passengers’ luggage, hand luggage or personal effects.
  • CCC provides passenger insurance (in case of accident caused by CCC). However, insurance of passengers’ property or luggage is passengers’ responsibility.
  • Any hand luggage carried must be able to fit on your lap. NO backpack.

5. Smoking:

  • Smoking is prohibited on all the coaches (tobacco & electronic devices).
  • NB The Company does not permit smoking within any vehicle. The Driver’s word is final: this pertains to the route that is followed as well as the general conduct and behavior.

6. Alcohol

  • CCC reserves the right to refuse the consumption of alcohol on its vehicles, or not to undertake the conveyance of any passengers who enters the vehicle whilst intoxicated.

7. Pets

  • No animals will be carried, except for a trained guide dog accompanying a blind passenger.

8. Payment Options accepted:

  • Payment may be made via Electronic Fund Transfer (EFT) or Cash.
  • If you prefer to pay cash, please place cash in a closed envelope with right amount, name of passenger and trip date written on envelope.

9. Variation:

  • CCC may, in its sole discretion, change this agreement or any part thereof at any time without notice.

10. Company Information:

  • The website is run by a private company based in South Africa.